Privacy policy

Effective Date: March 8, 2026

Welcome to SNAP THEORY. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Acceptance of These Terms

By using this Site, making a purchase, or otherwise interacting with the Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. We may change this policy from time to time, and your continued use of the Site following any changes constitutes acceptance of those changes.

2. Collection of Information

Information You Provide to Us

We collect information you provide directly to us, including:

Contact Data: Name, email address, phone number, billing address, shipping address
Payment Information: Payment card details (processed securely through our payment processors)
Order Information: Products purchased, order history, preferences
Communication Data: Any messages or inquiries you send to us

Information We Collect Automatically

When you visit our Site, we automatically collect:

Device Data: IP address, browser type, operating system, access times
Usage Data: Pages viewed, referring/exit pages, date/time stamps
Cookies & Tracking Technologies: We use cookies to improve your experience, remember your cart, and analyze site traffic

Information from Third Parties

We may receive information from third parties such as payment processors and analytics providers.

3. Use of Information

We use the information we collect to:

Process your orders – Fulfill purchases, ship products, process payments
Communicate with you – Respond to inquiries, send order confirmations, provide customer support
Improve our Site – Analyze usage patterns to enhance user experience
Prevent fraud – Enforce our terms and protect against illegal activities
Marketing communications – With your consent, send updates about new products and promotions (you may opt out at any time)

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Shopify (e-commerce platform), payment processors, shipping partners
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, sale of company assets, or acquisition

All third-party service providers are contractually obligated to protect your information.

5. Data Retention

We retain personal information as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information by contacting us at hello@snaptheory.com.

6. Your Rights

You have the right to:

Access – Request a copy of the personal data we hold about you
Correct – Request correction of inaccurate data
Delete – Request deletion of your personal data
Opt-out – Unsubscribe from marketing emails at any time

To exercise any of these rights, please contact us at hello@snaptheory.com.

7. Security

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access. When sensitive information (such as credit card data) is collected on our Site, it is protected through SSL encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

We use cookies and similar technologies to:

Keep you logged in
Remember your shopping cart
Analyze site traffic and usage

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

9. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

10. Children

We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."